Privacy Policy

CYECO SRL is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you use our website and services. We operate in accordance with the EU General Data Protection Regulation (GDPR) and Belgian data protection law.

Who We Are

CYECO SRL is a Belgian technical services company providing electrical, HVAC, and sanitary installations for commercial and industrial clients.

What Personal Data We Collect

When you submit a contact form, quote request, or calculator form on our website, we may collect:

• Name (first name, last name)
• Email address
• Phone number (optional)
• Company name (if provided)
• Project details or message content
• Calculator inputs (for quote purposes only)

Purpose of Processing

We use your personal data for the following purposes:

• To respond to your contact requests or questions
• To prepare and send quotes or proposals
• To schedule consultations or site visits
• To provide you with information about our services
• To fulfill our contractual obligations if you become a client

Legal Basis for Processing

We process your personal data based on:

• Your consent: when you submit a form and check the consent box
• Legitimate interest: to respond to business inquiries and provide requested information
• Contract performance: when processing is necessary to fulfill a service agreement

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described above. Contact form submissions are retained for up to 2 years unless you become a client (in which case data is retained for the duration of the business relationship plus legal retention periods). You can request deletion at any time.

Your Rights Under GDPR

As a data subject, you have the following rights:

• Right of access: request a copy of your personal data
• Right to rectification: correct inaccurate data
• Right to erasure: request deletion of your data
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent at any time

How to Request Data Deletion

You can request deletion of your personal data at any time. We will process your request within 30 days.

Data Sharing

We do not sell your personal data. We may share your data with trusted service providers who assist us in operating our business (e.g., email service providers), but only when necessary and under strict confidentiality agreements. We do not share your data with third parties for marketing purposes.

Cookies & Tracking

This website uses necessary technologies for basic functionality and preferences (for example your language choice and your cookie-consent preference). Optional analytics are used only after you accept them in the cookie banner. When accepted, Google Analytics may be used for website measurement, helping us understand visitor numbers, sessions, pages used, approximate location, browser and device information, and interactions where configured. No analytics cookies are set and no analytics data is collected before you accept Analytics. You can withdraw or change your consent at any time via “Cookie preferences” in the footer.

• _ga — distinguishes users. Default Google lifetime: 2 years. Set only after Analytics consent.
• _ga_* (property-specific, e.g. _ga_2TRWK5P7GZ) — maintains session state. Default Google lifetime: 2 years. Set only after Analytics consent.

Contact Us About Privacy

If you have questions about this privacy policy or want to exercise your data rights, contact our privacy team: